Complaints procedure
We want every course to be worth your time. If it was not, this page explains how to tell us and what we will do about it.
How to complain
If something about our training or service has not been right, please tell us so we can put it right. You can call us on 07771 680794, email info@aim2aid.co.uk, write to us at Aim2Aid Ltd, 70 Fountain Gardens, Windsor, Berkshire SL4 3SX, or use our contact page.
It helps if you include your name and organisation, the course and date it relates to, what went wrong, and what you would like us to do about it.
What happens next
We will look into what happened, which may include speaking to the trainer involved and checking the course records, and then reply to you with what we found and what we will do. If we need more information from you, we will ask.
If you are not happy with our reply
Tell us, and our director, Bex Sullivan, will review your complaint and our response herself and let you know her decision.
How we keep records
We keep a record of each complaint, what we found and how it was resolved, so we can learn from it. That record is handled in line with our privacy policy.
Aim2Aid Ltd, 70 Fountain Gardens, Windsor, Berkshire SL4 3SX · 07771 680794 · info@aim2aid.co.uk
You can also read about who we are on our about page and our company facts.